Frequently Asked Questions
Everything you need to know about your Kai Collective order.
What is your shipping policy?
We offer worldwide shipping via DHL and FedEx. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-10 business days depending on your location and customs processing.
How do I determine my size?
Each product page features a detailed size guide. Our garments are designed to be inclusive and true to size, but we recommend checking the specific measurements for each silhouette as fabrics may vary in stretch.
What is your return and exchange policy?
We accept returns on unworn items with original tags attached within 14 days of delivery. Please note that for hygiene reasons, swimwear and certain accessories are final sale.
Are taxes and duties included in international orders?
For international orders, duties and taxes are calculated at checkout for most countries to ensure a seamless delivery experience. If they are not calculated, you may be responsible for paying them upon arrival.
How should I care for my Kai Collective pieces?
To maintain the vibrant colors and delicate textures of our signature prints, we recommend dry cleaning or hand washing in cold water and laying flat to dry. Always avoid tumble drying.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Clearpay in supported regions.